Delete Your D-REVS Account
Account and personal-data deletion instructions
D-REVS is a private application for authorized professional users. The app does not offer public registration or in-app account creation. Accounts are created and managed internally by ARC or an authorized organization administrator.
How to request deletion
- Contact your organization's authorized D-REVS administrator, or email customercare@arc.com.kh.
- Use the subject line D-REVS Account Deletion Request.
- Include the name and email address associated with your D-REVS account and the organization that issued the account.
- Do not include your password, authentication code, or other secret credentials.
- We or your organization administrator may contact you through an approved channel to verify your identity and authority.
Send an account deletion request
What will be deleted
After the request is verified and approved, we will deactivate or delete the account and delete or anonymize personal profile information that is not required to be retained. Access tokens and active sessions associated with the account will be revoked.
Information that may be retained
Some information may be retained where necessary for legal, regulatory, security, audit, contractual, dispute-resolution, or professional valuation-record requirements. Property valuation files, inspection records, reports, and audit logs may belong to or be controlled by the organization that issued the account and may therefore be retained independently of the user's login account. Retained information will remain protected and will not be used for unrelated purposes.
Processing time
We aim to respond to verified requests and complete eligible deletion within 30 days. We will notify you if applicable law, verification requirements, or required record retention means that more time is needed or that some information cannot be deleted.
Data stored on your device
After account deactivation or deletion, remove locally stored D-REVS data by using any available clear-offline-data or sign-out function and uninstalling the app. Removing the app deletes its locally stored application data from the device, subject to the device platform's backup behavior.
Contact
ARC
Email: customercare@arc.com.kh
Address: Borey The Premier Land Sen Sok, No.109&111, Street Avenue B, Phumi Bayab, Sangkat Phnom Penh Thmei, Khan Sen Sok, Phnom Penh.
Website: https://arc.com.kh/