1 Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use CHLL Express ("the App"). The App is a closed platform available exclusively to internal staff and customers whose accounts are created and authorized by our administrators.
By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy.
2 Who This Policy Applies To
This Privacy Policy applies to:
- Internal Staff — employees and operators granted access by an administrator.
- Customer Users — representatives of customer organizations whose accounts are created by an administrator.
Access to the App is not open to the general public. All accounts are provisioned by authorized administrators only.
3 Information We Collect
We collect information necessary to operate the App and provide our delivery management services:
- Account information — name, email address, phone number, and profile picture provided during account setup.
- Authentication data — login credentials used to access the App.
- Customer and contact information — business name, address, and contact details of customers and their representatives.
- Delivery information — sender and recipient names, phone numbers, addresses, and location data associated with delivery orders.
- Supporting documents — files and images uploaded in connection with deliveries or payments.
- Usage data — session activity and preferences necessary for the App to function properly.
4 How We Use Your Information
We use the information we collect solely to operate and improve the App, including to:
- Authenticate and manage user accounts
- Create, process, and track delivery orders
- Manage customer relationships and contacts
- Facilitate communication and notifications related to deliveries
- Maintain accurate business and transaction records
- Ensure the security and integrity of the platform
5 Data Sharing
Your information is not shared outside the platform except in the following limited circumstances:
- Within the organization — authorized staff may access data as needed to perform their roles.
- With your organization — if you are a customer user, relevant information is visible to other authorized users within your account.
- Trusted service providers — third-party services such as cloud hosting and file storage that support the platform's operation, under strict confidentiality obligations.
- Legal obligations — when required by law, regulation, or legal process.
6 Location Data
The App may collect location information associated with delivery addresses. This data is used solely for delivery planning and navigation purposes. We do not track the real-time location of users or devices.
7 Data Retention
We retain your information for as long as your account is active and as required for business and legal purposes. You may request deletion of your account by contacting your administrator or our support team.
8 Data Security
We take reasonable measures to protect your personal information, including encrypted credential storage, access controls, and secure data transmission over HTTPS. While we strive to maintain strong security practices, no system is entirely risk-free.
9 Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact your system administrator or reach out to us using the contact information below.
10 Cookies and Sessions
The App uses session tokens strictly for authentication purposes. We do not use advertising or tracking cookies.
11 Children's Privacy
The App is intended for business use by adults only. We do not knowingly collect information from individuals under the age of 18.
12 Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect any changes. Continued use of the App after updates constitutes acceptance of the revised policy.
13 Contact Us
If you have questions or concerns about this Privacy Policy, please contact your account administrator or reach out through our official support channel.